Terms & Conditions

By accessing or using The Right Solution's services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all visitors, users, and clients who access or use our website, digital marketing services, web development services, or any related offerings.

The Right Solution provides digital growth and acquisition services including but not limited to:

• Paid advertising campaign management (Meta, Google, LinkedIn)
• Sales funnel design and optimization
• Website and landing page development
• Conversion optimization and growth systems
• Marketing automation and email/SMS campaigns
• Analytics setup and performance tracking

Specific services, deliverables, timelines, and pricing are detailed in individual service agreements or proposals provided to clients.

As a client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Grant necessary access to platforms, accounts, and systems required for our work
• Respond to our requests for feedback and approvals within agreed timeframes
• Maintain active accounts on platforms where we deliver services (e.g., Meta, Google Ads)
• Comply with all applicable laws, regulations, and platform policies
• Pay all invoices according to the agreed payment terms
• Provide content, assets, and materials needed for campaigns and website development

Failure to meet these responsibilities may impact project timelines, deliverables, and results. We are not liable for delays or performance issues caused by client non-compliance.

Pricing and Billing:

• All prices are stated in Indian Rupees (INR) unless otherwise specified
• One-time projects require 50% upfront payment and 50% upon project completion
• Monthly retainer services are billed in advance at the start of each billing cycle
• Ad spend budgets are managed separately and billed directly by platforms
• Additional services or scope changes will be quoted separately

Late Payments:

• Invoices are due within 7 days of issue unless otherwise agreed
• Late payments may incur a fee of 2% per month on the outstanding balance
• Services may be paused or suspended for accounts with overdue payments
• We reserve the right to terminate services for non-payment

Refunds:

Due to the nature of digital marketing and custom development work, payments are generally non-refundable once services have commenced. Refund eligibility will be evaluated on a case-by-case basis.

While we strive to deliver exceptional results, we cannot guarantee specific outcomes such as sales figures, lead volumes, ROAS targets, or conversion rates.

Important disclaimers:

• Marketing performance depends on multiple factors including market conditions, competition, product quality, pricing, and timing
• Historical results and case studies are examples and do not guarantee similar outcomes for your business
• Platform algorithm changes, policy updates, or external factors may impact campaign performance
• Our role is to implement best practices and optimize based on data, not to guarantee outcomes

We provide transparent reporting and regular communication about campaign performance and work toward mutually agreed goals.

Work Product Ownership:

• Upon full payment, you own the final deliverables we create specifically for your project (websites, landing pages, ad creative)
• We retain ownership of our methodologies, processes, templates, and proprietary systems used to deliver services
• We may showcase your project in our portfolio and marketing materials unless otherwise agreed
• Pre-existing materials and third-party assets remain the property of their respective owners

Client Content:

You grant us a license to use content, logos, brand assets, and materials you provide for the purpose of delivering our services.

Both parties agree to:

• Keep confidential information shared during the engagement private and secure (business strategies, financial data, proprietary information)
• Not disclose confidential information to third parties without prior written consent
• Use confidential information only for the purpose of fulfilling obligations under the service agreement

This obligation survives termination of services. Exceptions include information that is publicly available or required to be disclosed by law.

By Client:

• Monthly retainer services can be terminated with 30 days' written notice (no refund for current billing period)
• One-time projects cannot be cancelled after work has commenced without payment for work completed
• Early termination fees may apply based on the service agreement

By The Right Solution:

• We may terminate services immediately for non-payment, breach of terms, or unethical conduct
• We may discontinue or modify services with reasonable notice if business needs change or platforms are discontinued
• We reserve the right to refuse service to any client at our discretion for any lawful reason

Upon termination, you will receive all completed work and have access to campaign data and reporting. We will assist with transition for an agreed period.

To the fullest extent permitted by law, The Right Solution shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services.

Our total liability for any claims shall not exceed the amount paid by you for services in the 12 months preceding the claim.

We are not liable for:

• Loss of profits, revenue, business opportunities, or data
• Platform policy violations, account suspensions, or ad disapprovals caused by your actions
• Third-party service failures (hosting, email providers, advertising platforms)
• Delays or failures due to circumstances beyond our reasonable control
• Actions of employees, contractors, or third parties not under our direct control

You agree to indemnify and hold The Right Solution harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our services or violation of these terms
• Infringement of third-party intellectual property rights by content you provide
• Violation of laws, regulations, or platform policies
• False or misleading information you provide to us or your customers

Our services often involve third-party platforms (Meta, Google, LinkedIn, email providers, hosting services). These platforms have their own terms, policies, and limitations.

Important notes:

• You are responsible for complying with all third-party platform terms and policies
• We are not responsible for changes to platform algorithms, policies, or pricing
• Platform suspensions or restrictions may impact service delivery
• Third-party costs (ad spend, hosting, software subscriptions) are your responsibility unless otherwise agreed

Our services are provided "as is" without warranties of any kind, express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

While we use reasonable skill and care in delivering services, we do not warrant that services will be uninterrupted, error-free, or meet specific performance standards.

Good Faith Negotiation:

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiation and direct communication.

Mediation:

If negotiation fails, disputes shall be submitted to mediation before pursuing legal action. Mediation costs will be shared equally.

Governing Law:

These terms are governed by the laws of India. Any legal proceedings shall be conducted in the jurisdiction where The Right Solution is registered.

Entire Agreement:

These terms, together with any service agreements or proposals, constitute the entire agreement between parties and supersede all prior communications.

Severability:

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

No Waiver:

Failure to enforce any provision does not constitute a waiver of that or any other provision.

Assignment:

You may not assign or transfer these terms without our written consent. We may assign our rights to any successor or affiliate.

Force Majeure:

Neither party is liable for failure to perform due to circumstances beyond reasonable control (natural disasters, pandemics, government actions, platform outages).

We reserve the right to modify these terms at any time. Material changes will be communicated via email or prominent notice on our website.

Continued use of our services after changes constitutes acceptance of the updated terms. If you do not agree to changes, you should discontinue use of our services.

For questions about these Terms & Conditions, please contact us: